Getting support¶
Below you will find details on how to get help on HAMMOZ topics.
If you need:
Technical and scientific support¶
For any model-related question, we invite you to preferably post your question in the HAMMOZ forum: https://redmine.hammoz.ethz.ch/projects/hammoz/boards under the appropriate category. Please note, that this requires a full-feathered redmine account. A note on how to obtain this can be found here.
Your request will be forwarded to an expert from our HAMMOZ community who will respond as soon as practicable. This will progressively constitute a support knowledge base that will be helpful to everybody. Therefore, we also strongly encourage you to contribute to the forum discussions and answer or comment questions whenever relevant. The HAMMOZ forum comprises the following:- HAMMOZ implementation: https://redmine.hammoz.ethz.ch/projects/hammoz/boards/2
- Runtime questions: https://redmine.hammoz.ethz.ch/projects/hammoz/boards/3
- Post-processing and diagnostics: https://redmine.hammoz.ethz.ch/projects/hammoz/boards/4
- Other discussions: https://redmine.hammoz.ethz.ch/projects/hammoz/boards/5
- if you have specific input file requests , send an email to hammoz_inputfiles@env.ethz.ch
- in the rare cases when posting on the forum may not seem applicable to your question, you may send an email to hammoz_support@sympa.ethz.ch to get help and advice.
Administrative support¶
For help related to your account (account extension, password loss, etc.), please send an email to hammoz_account_request@env.ethz.ch with all the necessary information describing your concern.
